In short: cancel Pro whenever you like. If you change your mind within 14 days of buying, you get back everything you have not used. A deck that fails is never charged.
Cancelling Pro
You can cancel a Pro plan at any time from your account page. Cancelling stops the next renewal: you keep Pro and its credits until the end of the month or year you have already paid for, and you are not charged again.
Your 14 days to change your mind
For 14 days after you buy a plan or credits, you can ask for a refund:
- if you have not used any of its credits, we refund the full price;
- if you have used some, we refund the share you have not used (for example, 80 credits used out of 200 means 60% back).
When you start a deck with a paid plan, you ask us to provide the service straight away. This is why decks you have already received are not refunded within the 14 days, as UK and EU consumer law allows. Your legal rights are not affected by anything in this policy.
Pro passes
A Pro pass is paid once and never renews, so there is nothing to cancel. Within 14 days of buying it, the 14-day rules above apply: a full refund if you have not used any of its credits, and otherwise the unused share. A refunded pass ends earlier by the share that was refunded.
Decks that fail or are faulty
- A deck that fails while it is being made is not charged, and you can retry it free.
- If a finished deck does not open in PowerPoint, or is clearly broken, tell us within 14 days. We will return its credits or refund it.
Renewals
A Pro plan renews automatically each month (or year, if you chose yearly) until you cancel. We email you before a yearly plan renews. Renewals can be refunded only when the law requires it, or when something went wrong on our side.
Free plan
Free credits cost nothing, so there is nothing to refund.
How to ask for a refund
Payments made with Alipay can be refunded up to 90 days after the payment, and payments made with WeChat Pay up to 180 days after; these limits are set by the wallets. Refunds go back to the wallet you paid with.
Email [email protected] from the address you sign in with, or say which address it is, and tell us which purchase it is about. We reply within two working days. Refunds go back to the card or wallet you paid with, through Stripe, and usually arrive within 5 to 10 working days.
If you think a payment is wrong, please contact us before disputing it with your bank; we can usually sort it out faster.